SHIPPING & DELIVERY
We know you’re excited to get your Hopa Five pieces as quickly as possible, which is why we ship orders out during our business days from our studio in Melbourne, Australia . You will receive a shipping confirmation email once your parcel has been collected by Australia Post/DHL.
All shipping costs (intrastate, interstate and international) are calculated after any coupon, discount code or promotion is applied.
All orders must be signed for upon delivery and we are unable to accommodate requests for items to be left unattended.
Orders shipped within Australia are delivered via Australia Post’s Express Post service.
All orders will include the option for a Flat Rate of $15 for Express Shipping (Approx 2-3 business days from dispatch date) .
For orders over $60, we offer FREE EXPRESS SHIPPING.
ORDER TRACKING
Once you receive your tracking notification email, you can track your order here!
You may find it handy to manage your deliveries, by downloading the Australia Post ‘MyPost’ app on the App Store or Google Play here.
PROCESSING TIMES
We aim to dispatch orders within 48 hours of payment being processed.
During peak periods such as Christmas, Mother’s Day, Valentine’s day and any other promotional period, it may take us up to 72 hours to dispatch your order.
In the unlikely event of further delays, for instance if a piece is out of stock, we will notify you by email.
SHIPPING WITHIN AUSTRALIA
AUSTRALIA POST
Orders under $100.00
- $4.99 standard shipping (6-8 business days Australia wide*)
- $9.99 express shipping (2-3 business days Australia wide*)
Orders over $100.00 will be eligible for FREE standard shipping (except during advertised promotional times where shipping rates apply - see Terms and Conditions)
*depending on receiving location - we recommend checking the Australia Post website for any delivery delays within your area https://auspost.com.au/receivin
SHIPPING INTERNATIONALLY
Australia Post International Shipping
For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. Francesca is not liable for these costs. All prices shown on the website will be in $AUD.
New Zealand
- $10 AUD express shipping (2-5 business days*)
- FREE for orders over $150 AUD
All Other Countries
Europe - 7-12 business days*
United States- 4-8 business days*
- $20 AUD express shipping
- FREE for orders over $200 AUD
*depending on receiving location - we recommend checking the Australia Post website for more information https://auspost.com.au/
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact us within 7 days of placing your order so that we can do our best to assist.